Business Process Analyst in West Point, GA at Intrado

Date Posted: 11/10/2021

Job Snapshot

Job Description

For this opening we will consider candidates from the following locations: Mobile,AL,United States | Joplin,MO,United States;Longmont,CO,United States;West Point,GA,United States

Intrado is looking to hire an Business Process Analyst to join our Life & Safety business segment.

Essential Duties:

  • Responsible for reviewing new and existing departmental processes (Example- procedural policies, training, documentation, etc.) ensuring efficiency and quality service
  • Participate in and lead workflow process improvement projects which include recommending changes to management and follow-up changes by monitoring process performance, analyzing data, preparing reports to measure effectiveness of changes implemented
  • Drive process enhancements and adherence throughout the organization to support workflow business strategies
  • Partner with the business unit management and information technology leaders to design processes supported by workflow ensuring processes support both internal customer goals and objectives

Applicant for this job will be expected to meet the following minimum qualifications:

Education:

  • Bachelor's degree from an accredited college or university with major course work in marketing, business administration, or a related field required.
    • Equivalent work experience in a similar position may be substituted for educational requirements.

Experience:

  • Minimum two years experience required in a business analytics or the analysis and development of processes and procedures preferably in the conferencing industry
  • Intermediate knowledge of MS Word, Excel, Access, and PowerPoint required

Compensation: 

  • Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)! Apply today to join us in work worth doing!
  • For candidates located in Colorado, the salary range will be between $60,000-76,000 a year and will be commensurate with experience

ABOUT US

Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most – Information to Insight.

Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories.  Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


ABOUT THE TEAM

Intrado’s Life & Safety division is responsible for some critical parts of our everyday life. Our solutions are responsible for everything that happens after a 9-1-1 call is placed – call routing, delivery, location determination and data management. Whether you call from a landline, cell phone or text 9-1-1, we make sure first responders get the right information at the right time so they can save lives.

Intrado also provides notifications to the utilities, healthcare and educational sectors. Our platform provides multi-modal communications that meet an individual’s contact preference and routes over 4 billion notifications each year. At the end of the day, Intrado believes that keeping people in our communities safe, connected and healthy is a top priority.

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