Our work tells others a lot about who we are and what we value. But where we work says a lot, too. Because a company isn't just a brand, a logo, or a work environment. It's the unique group of individuals we choose to surround ourselves with every day. At Intrado, we're always aiming to attract and retain people who embrace our passions, our principles, and our expert skills. If you share these same characteristics, you're already well on your way to achieving success as part of our team.
Whether you're interested in IT, marketing, operations, sales or one of our other career areas, there's a place for you at Intrado — and a culture that will keep you motivated, inspired and connected to the world around you. With thousands of employees located throughout North America, Europe and Asia, your career opportunities are endless.
Our Culture is a living, breathing embodiement of our values, ethics and principles in action.
Intrado has discovered the most effective way to create and maintain a global presence is to represent diversity in its workforce.
Intrado offers a comprehensive benefits package for their employees and families.
We Help You See the Big Picture, Turning Information to Insight. Connecting people with each other and the right information is mission-critical.
I’ve seen a lot of change over time, but am excited about the direction the DM/CX teams are going.
- David, Director, Strategic Accounts
Intrado Life & Safety is a great place to work, we get to work with new technologies, great people and most importantly, save lives. I feel we have a great support staff and management who are always trying to help and support you to meet your goals.
- Michael, Account Executive, Life & Safety
Intrado has provided me an opportunity to grow over my time with the company. I have been so thankful for the opportunities to gain new skills, grow my capabilities and knowledge, and ultimately further my career.
- Josh, Director, Product Management
Intrado is my first experience in the corporate world. I work with an amazing team and colleagues and everyone is willing to share their knowledge and expertise. Best part is everyone is very friendly and cooperative and treats me with respect. I have learned a lot in here and was promoted within 10 months of my tenure which is very motivating.
- Preeti, Data Analyst, Life & Safety
It’s a blessing to be able to work for such an amazing company over these last few years!
- Jermiria, Event Specialist Operator
Intrado is a very versatile and large company so the opportunities within are numerous and in my experience if you excel at your job, it can take you "places". I have been with the company for over 14 years now and worked in 5 different teams and not once did I have bad people around me, so our people are simply awesome.
- Alicia, Senior Engineer
This was the first company I have been at that legitimately nurtured and developed my skills and provided me what I saw as a career path. I had a number of valuable mentors along the way and through the years their advice allowed me to be self-reflective about where I needed to grow and how to make changes to reach those next steps.
- Jason, Director, Streaming Services and Webcast Engineering
I started working at Intrado after being a stay at home mom for 5 years. Intrado gave me a chance when others wouldn't and I have now been working here almost 2 years and have been able to do multiple jobs within the company. I am lucky enough to work from home even before the pandemic and am able to balance work and taking care of my family.
- Angela, Audio Support Agent
At Intrado, we are given free rein to innovate and experiment. If you have a well-conceived idea, be sure that you will be given enough support to put that into practice. We are proud of what we do and take complete ownership of our work.
- Subhash, Senior Software Engineer
My background in health insurance has served as a perfect precursor to a career as a Health Advocate. There are many rewards that come from helping someone who has no idea how to navigate the insurance company. IMO, Health Advocate is a perfect opportunity for that ‘sunset career’.
- Mary, Service Operations Supervisor, Health Advocate
I have so enjoyed my time at Intrado. My skills & talents are well matched to my job. It’s rewarding to enjoy your work and the impact you have on the company. Intrado and co-workers recognize talent & expertise. Intrado has given me the opportunity to work with co-workers all across the world!
- Matthew, Analyst
As a Black Women in Tech which is primarily male-dominated, I particularly am proud to be surrounded by the number of women in leadership roles across the company and who understand technology in and out and what the needs of our customers and the business. I have never worked at a technology company with so many women in leadership roles.
- Veronica, Strategic Account Director, Enterprise Collaboration
I’ve been working at Intrado for 19 years and I’m not tired of it yet!
- Jason, Client Relationship Manager
This Saturday, November 7 marks my 25th anniversary with West/Intrado. I’ve been very fortunate to have many great managers and co-coworkers in my career at Intrado. They have been very supportive and understanding. Many of them have been great mentors to me and we have become good friends. They’re one of the major reasons that I love my job.
- Lan Ginger, Client Relationship Manager
I joined as Team Lead in Nov 2014 and now I am an IS manager, moving my role as RTE (release train engineer) to handle 8-9 teams. The point I am getting to is it’s never a dull moment at Intrado, If you are willing to progress and learn new things there is no better place than Intrado to start your career with.
- Sneha, Information Services Manager
One of my favorite parts of working for Intrado are the people I get to work with every day. From my teammates, manager all the way up we have a great group of people who are positive and enthusiastic and take pride in what they do. Especially during a crazy period as we have with Covid, it makes it easier to take things in stride.
- Sara, Senior Specialist, PR Onboarding
I have been with the company for 18 years! I love my job and what I do and the team I work with.
- Nancy, Senior Notification Production Specialist, Life & Safety
If you are someone who enjoys a dynamic work environment and open to expanding your knowledge, you will do well and succeed at Intrado. I moved up quickly in my roles because I was willing and open to try new things. I enjoy coming to work everyday as I there is always the possibility that I am going to learn how to do something new.
- Michelle, Finance Manager
I really love the working environment here, professional but not stubborn. I always feel connected, especially during the pandemic. I’m very proud that we are in the essential business that helped the nation to overcome the epidemic and save more people.
- Viola, Healthcare Anlayst, Health Informatics
I have been working at Health Advocate full time for over 10 years. The EAP division provides employees opportunities to increase skills and supports work life balance and being healthy in all aspects of life. The best part of the job is the relationships I have built with my colleagues!
- Laura, Care Manager, Health Advocate
The support I have received on my journey has been so helpful. Over my time with the company I have felt Intrado has provided growth opportunities – be it training, leadership development, or on the job skills – that coupled with the encouragement from leadership has made it feel like Intrado is rooting for my personal success.
- Josh, Director, Product Management
I've come a long way from the wide-eyed 22-year-old who had never heard of WebEx. This week, I had the pleasure of recording a presentation for Content Marketing World and producing another excellent Studio webinar with members of our leadership team. I can't wait to see where else this journey takes me.
- Dana, Content Marketing Specialist, Digital Media
Just compare my journey - Web Event Specialist to Director of Streaming Services and Webcast Engineering in 8 years is real example of what the combination of a personal drive and right environment can produce. I didn’t come in the door on day 1 with these specific career goals, but they really developed as I saw my personal skills grow and opportunities opened up that corresponded to them.
- Jason, Director, Streaming Services and Webcast Engineering
One of the key distinctions I’ve made over the years between working at Intrado and working elsewhere is that the work we do here can have a meaningful, tangible impact on people’s lives. You don’t find that in most places.
- Ray, Manager, Product Management
It makes me proud to be a part of a collective that is responsible for providing exceptional Customer Service and assist the needs of clients from companies and brands that we see all around us each and every day.
- Travis, Webcasting Specialist, Digital Media
Intrado is not afraid to change and to adapt. Through innovations and adopting new technologies of the industry, Intrado is able to provide employees the learning opportunities. In turn, we can provide value to our clients/customers.
- Lan Ginger, Client Relationship Manager
I am a proud member of Intrado Black Professional Association where I participate in the “Adopt-A-School Initiative. The Mission is to join partnership to local schools to create awareness, education, and development to students in 72% demographical, low-income black schools in an effort to give back to the black community.
- Veronica, Strategic Account Director, Enterprise Collaboration
If you are not afraid of hard work with great career opportunities Intrado is the place for you. This is a true pay for performance environment where hard working people can flourish. I have loved every day that I have worked here and still do. I remember my first all-employee meeting. They asked me what attracted me to Intrado, I stood up and said “I heard this was a tough place to work, I am here to meet the challenge”.
- Ralph Armendariz, Information Technology
I think Intrado is a really good company. I told my previous management that I wanted to more take on responsibilities and use more of my leadership skills and they gave me the opportunity to take on another group. It has been challenging and a lot of work, but I am learning a lot and I appreciate the opportunity for personal growth.
- Karen Cerroni, Senior Director, Information Technology
I appreciate working at Intrado. Intrado offers its employees many opportunities for learning, training, collaboration and fun. I enjoy my job and recommended Intrado to a friend who was also hired. My coworkers and I support each other, even as we work from home in different states. I can always ask a question and find answers and in turn I assist the hardworking sales staff whenever possible. I also like the Intrado cares charitable events and funny online shows like Intrado’s Got Talent. I feel connected to my coworkers despite the pandemic and am very lucky to work at Intrado.
- Jill Charles, Administrative Assistant
Working with Intrado is one of my best work experiences, and I guess my years of being in the company can attest to that. I learned a lot and grew to become a better person. I also love the culture and how coworkers treat each other. How Intrado values and take care of its constituents are phenomenal!
- Chad Demausa, Trainer
I am gratified to be working for a great Company like Intrado that have provided me with the tools and knowledge to develop myself as a professional in my position. The job is great because we are helping people find solutions especially during these hard time. Most importantly, great people, culture and a lot of opportunity to advance. And, from day 1 my coworkers/Supervisor have all been very welcoming and helpful.
- Duke Gbolue, Affiliate Relations Associate, Health Advocate
There are always pros and cons for any job, no experience is all good or all bad. My experience starting here was very supportive, the teams I was working with at the time were either new or newly moved into their positions so we all learned together and things were not easy. We were supported really well with very understanding management. Its not been easy and there has been a number of rough spots, but I have always felt secure and comfortable here for the past 2 years and expanded my skill set by an enormous amount thanks to amazing opportunities.
- Travis Goldsmith, Systems Administration
I will say you must be able to work and communicate with different people and keep a positive mind set while doing so; that’s the only way to be able to enjoy or create a positive atmosphere for any company you work for. I enjoyed learning new skill levels and working with different customers. Overall I have accomplished many things, learned new skills while be able to provide for my family.
- Crenessia Houston, Expert Account Specialist, Enterprise Collaboration
I’ve been with Intrado for 14 years. I’ve been lucky enough to be in a field that I love - data analytics. I could work for another large company, like many of our customers, but then I would just know that company’s business. What Intrado gave me is the opportunity to learn about the business of hundreds of large enterprises and thousands of smaller organizations, about their industries, how they generate value for their customers, how they operate, their unique challenges and, specifically in my space - what data, metrics, and trends are important to them.
- Dmitriy Khots, VP, Information Technology
I am grateful that I started working at Intrado last year. From the moment I walked through the Intrado doors, I felt appreciated. Every Intrado employee made me feel welcomed and did whatever they could to make my transition easy. I am proud to be part of the Intrado family.
- Karen Kreyer, Corporate Tax Manager
Intrado has provided the potential for an endless career path within the organization. I am so thankful for the opportunity to be part of the digital media world. Strong leadership that continues to strengthen, innovate and create an amazing place to work.
- Dawn McKerr, Customer Success Manager
I've been with Intrado for just over two years and in my role supporting strategic projects, I've had an excellent experience! I've had the opportunity to be part of transformational projects within the company working across segments and with stakeholders from a variety of functions. In this capacity, I've met so many talented colleagues around the company and around the world and I continue to be impressed by the caliber of the organization. Aside from working with such a great team, I’m appreciative of the opportunities available at Intrado– whether leading people, driving continuous process improvements or owning other initiatives, there’s no shortage of opportunities to demonstrate leadership. Additionally, there are always new problems to solve and issues to address so the work is dynamic, challenging and rewarding. There are so many exciting things happening across Intrado that it really is a great place to build a career!
- Adam Scharnke, VP, Strategic Projects
It is amazing to realize how integral Intrado is to all of their businesses and their customers’ livelihoods! We deliver mission critical systems to large telco’s that enable emergency response teams to save lives! We connect colleagues to make remote work easier. We create digital event experiences that augment the recent lack of physical events and enable large enterprises to spread their message to consumers of technology. We let your neighbors know about important events in schools, in their healthcare, and even with power companies! All of this makes me super proud to work here!
- Dmitriy Khots, VP, Strategic Projects
I've been with Intrado for just over two years and in my role supporting strategic projects, I've had an excellent experience! I've had the opportunity to be part of transformational projects within the company working across segments and with stakeholders from a variety of functions. In this capacity, I've met so many talented colleagues around the company and around the world and I continue to be impressed by the caliber of the organization. Aside from working with such a great team, I’m appreciative of the opportunities available at Intrado– whether leading people, driving continuous process improvements or owning other initiatives, there’s no shortage of opportunities to demonstrate leadership. Additionally, there are always new problems to solve and issues to address so the work is dynamic, challenging and rewarding. There are so many exciting things happening across Intrado that it really is a great place to build a career!
- Jason Stevenson, Event Operator, Enterprise Collaboration
Working at Intrado has been amazing, from the culture of the company to the incredible people I get to work with. I have had the opportunity to grow professionally and personally here.
- Smitha Sumangala-Appukuttan, Software Engineer
Organizationally - we value things like trust, collaboration, and execution. We promote from within - if you are awesome at what you do, you can articulate your story well, and help others - you will be successful here. We listen to reason and not titles. We work hard - and we get rewarded thru a great pay-for-performance program!
- Dmitriy Khots, VP, Strategic Projects
As a 25-year employee, I have enjoyed getting to know people on a personal and professional level. Some of the pros of this job is having a great rapport with the customers, the ability to work from home, having weekends off and great pay.
- Julia Walker, Expert Account Specialist, Enterprise Collaboration
I am thankful to be able to work. For me it is a perfect fit not just during the current times concerning COVID, you see I am an MS patient, as well as a cancer survivor and can only work limited hours. I am happy to still be connected to the business world. Intrado has allowed that for me and I am very grateful.
- Michelle Whitney, Audio Support Agent
Being part of a company that is constantly adapting new technologies and methodologies gives you opportunities to learn, grow and develop new skills. It’s a fulfilling feeling at the end of the day knowing why and what you do matters.
- Smitha Sumangala-Appukuttan, Software Engineer
Working at Intrado is a great experience. I truly appreciate everything Intrado does for their employees. It’s a very positive and a continuous learning work environment.
- Dishti Mehra, HR Specialist
The work we do matters; we are always growing and adapting to consumer needs and the people are fantastic!
- Rachel Cartmell, VoIP Data Integrity Unit Supervisor
I can’t believe it’s been 4 years already! There is more opportunity to get involved in change and support initiatives together with our leadership team being more accessible than ever before. The change that I’ve seen in just 4 years has been really positive and exciting!
- Emma Rowe, Senior Manager, Client Engagement
Management has always taken care of us and I've worked closely with my manager and collaborated with other teams and have always received positive feedback on my work. My manager has always supported me in terms of work which made my journey fruitful. Looking forward to serve many more years with Intrado and build my career with in the organisation.
- Mohammed Mohsin, Implementation Support Team Leader
My favourite part of this journey is the people who work at Intrado. I’ve always been able to find a helping hand or someone to go for advise when unsure how to proceed. The support from my managers, peers and colleagues has been outstanding. I have met very interesting people in this last year and I’m very grateful for that.
- Paulo Mendez, Client Relationship Manager
I think being a part of this company helps me grow as a person and as an employee.
- Vergel Odulio, Computer & Network Val Tech
We have an amazing team that really understands “teamwork”. We make a difference - 911 saves lives!
- Tracy Stringer, Implementation Project, Management Director
It's been a great 10 years working with Intrado. I have moved from customer service to reservations and learned a lot through the tools provided by the company. Management is supportive and the work environment is great.
- Mahesh Babu, Reservations Team Lead
I take utmost pride in working for Intrado and it has been a plerasure to see the growth and prosperity of the company along these 10 years.
- Uma Bhavanam, Manager, Information Technology
It’s nice to be somewhere that I feel I’m not just a number or a butt filling a seat (admittedly at home for now), but I’m a valued team member. That kind of satisfaction is just another nice benefit!
- Tiffany Claiborne, Client Service Delivery Specialist
Once after this pandemic, Intrado took care of all of the employees by immediately requesting them to work from home - Intrado gives more importance to the employee's and their family's health with some good benefits too. Really proud to be a part of this team and will continue to work with this amazing team in the future too.
- Deepak Sanjeevi Jegadeesan, Sr Client Service Delivery Analyst
I’m proud to have been a part of the Intrado family for the last ten years and really enjoy the work that we do here in the Life and Safety division. I have such a good, knowledgeable and supportive team that I couldn’t do it without the talented individuals that seem to be attracted to this company. The sense of camaraderie here is next to none.
- Luke Ulmer, Technical Project Manager
Freedom to innovate with strong backup data, teammates are excellent, lots of learning and development activities.
- Abhay Patil, Sr System Administrator
I love working for Intrado! I would definitely recommend Intrado to anyone looking for a long term career with a company who truly cares about their employees.
- Gerald Mack, Business Development Representative
Intrado is a great place to work. Competitive pay, room to advance, great culture and wonderful people. Leadership truly believes in our solutions and how they can improve patient care.
- Jessie Hall, Account Manager
Intrado provides ‘encore’ opportunities for people over 65 who have still have much to contribute in the workplace. It is a company with the foresight to value these employees and maintain a productive multi-generational workplace.
- Suzanne Ruehle, Voice Talent
While we face challenges on a regular basis, I have grown more in my professional career than I have anywhere else.
- Richard Huxley, Director, Advanced Customer Service
My career growth has been only possible because I have been working with excellent colleagues and managers. They make the work environment amply encouraging to make everyday a fulfilling experience.
- Minesh Patel, Pre-Installation Supervisor
My contributions, suggestions and empowerment to do what was best for my clients and Intrado has never been in doubt. I am very grateful for being able to call West/Intrado my employer for the past 20 years.
- Paul Popp, Client Success Coach
Working with Intrado is something that I am really proud of. I am privileged to work with a diversified group of people showing teamwork and respect to one another considering that we have different cultures, work ethics and personal backgrounds.
- Catherine Junio, Client Order Specialist
I am happy to work for Intrado, it is a healthy company with strong leadership and realistic plans to go forward. Highly recommended.
- Vladan Strbac, Principal Software Engineer
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