UX Manager (US - Remote) in Omaha, NE at Intrado

Date Posted: 11/28/2021

Job Snapshot

Job Description

For this opening we will consider candidates from the following locations: Omaha,NE,United States | , United States

This opportunity is 100% work from home from anywhere in the United States.

Our Product Management team is hiring a UX Manager to be remotely based or office based in Omaha, NE. The UX Manager for the Product Management team will be responsible for developing and maintaining a UX vision, strategy, and delivery to support all interfaces for product. This includes but is not limited to online user experience, voice user experience, and digital user experience. This also includes supporting content to allow for easy self-service and self-learning of the systems. The UX Leader will also support training and mentoring of individuals responsible for delivering on that vision to support UX.

Major Job Accountabilities

Leader

  • Lead a talented team and create an environment that fosters creativity and engagement
  • Guide your team to achieve high-quality, holistic, cross-platform, on-brand experiences that aligns with company strategy
  • Play a hybrid role of manager and individual contributor on a product team
  • Manage a team of product individuals through coaching, and radically candid feedback to grow their careers.
  • Recruit, hire, and onboard new designers


Conversation Customer Centric Design

  • Lead regular design reviews, critiques, and ideation sessions for team members
  • Ensure a systemic design aesthetic that scales
  • Build successful experiences that are tailor-made for people
  • Advocate for human-centered design and ensure we’re solving the right problems
  • Set policies for standards, processes, and overall performance of designs based on analytics to proactively exceed client’s expectations.
  • Set and drive product vision throughout the organization and advocate for user experience at every level within the organization.

Innovator

  • Improve creativity by staying abreast of industry standards, emerging technologies, and conversational capabilities.
  • Oversee and provide consultative advice to clients regarding advanced voice, speech, SMS, Visual Interface, program functions and how they interact with user experience behaviors.
  • Challenge traditional best-practices in design and develop new, best-performance standards.
  • Create clarity in ambiguous problem spaces, and apply systems thinking to simplify complex feature sets into simple, intuitive product experiences

Team Member

  • Be patient, have empathy for others, and always think of business needs as well as the user’s experience
  • Ability to influence and solicit buy-in with stakeholders and business leadership
  • Collaborate with cross-functional teams as well as the greater UX team throughout the design process
  • Work with leadership to shape teams’ culture, processes, and tools to improve design productivity and efficiency
  • Build healthy and collaborative relationships with design, product, and engineering leadership to shape strategy
  • Establish a trusted proactive relationship with internal and external clients to provide maximum client value.

Related Duties as Assigned

  • The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents 
  • Consequently, job incumbents may be asked to perform other duties as required
  • Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
  • Please contact your local Employee Relations representative to request a review of any such accommodations

Minimum Qualifications 

Applicant for this job will be expected to meet the following minimum qualifications.

Education

  • Bachelor's degree required from an accredited college or university with major course work in Interaction Design, Human-Computer Interaction, Cognitive Science, or related fields
  • Equivalent work experience in a similar position may be substituted for educational requirements

Experience

  • Minimum 3 years in conversational design and user experience design
  • Minimum 3 years in user experience research
  • Minimum 2 years leading a team
  • Contact center experience preferred
  • A working knowledge of Google technologies, including Dialogflow NLU

Other

  • Share your portfolio of related conversational design work
  • Knowledge of Visio, Word and Excel required
  • Excellent presentation and public speaking skills

ABOUT US

Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most – Information to Insight.

Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories.  Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


ABOUT THE TEAM

Intrado Cloud Collaboration provides meeting, messaging and collaboration tools that allow businesses to unlock the creativity of their teams and fuel productivity as if everyone was in one room – even when team members are across the globe.

Intrado also offers Cloud PBX systems for globally distributed corporations, Cloud Contact Centers to enable technical support and remote agents supporting businesses and Hosted MPLS Networks to increase business efficiency, execution and security.

With products and services ranging from audio / video conferencing services to meeting management tools, we also provide professional services to ensure support and training at each stage – from implementation of our tools and services throughout the customer lifecycle. Intrado is the #1 global conferencing partner, Cisco Meetings partner and a Microsoft Gold Collaboration Partner.

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