Tier I Support Specialist in Longmont, CO at Intrado

Date Posted: 1/12/2022

Job Snapshot

Job Description

For this opening we will consider candidates from the following locations: Longmont,CO,United States |

Intrado is looking to hire a Tier I Support Specialist - Night Shift in our Longmont office on our Life & Safety team. This role does offer a 4-10's (with 3 days off) schedule and the opportunity to work at least one of those days from home! 

The Tier I Support Specialist will be responsible for providing initial response and basic troubleshooting for customer related issues in adherence to departmental policies and procedures; take initial customer calls and provide basic support, dispatching support to Tier II, as necessary; open, track, and close all trouble tickets, ensuring issues are accurately documented; prepare and distribute a variety of metrics reports (e.g., application performance, application errors, trouble tickets, etc.), as requested by supervisor; participate in the activities associated with a variety of departmental projects including preparing reports, material, documentation, and coordinating tasks.

Essential Duties:

  • Troubleshooting  
  • Managing CSC mailbox
  • Special projects
  • Work on issues without step-by-step instructions  

Education:

  • High school diploma or GED required.

Experience:

  • 2+ years customer service experience required, preferably in a helpdesk environment.
  • 1-year experience in the 9-1-1 or public safety industry preferred.
  • Basic knowledge of PC Hardware, DOS, and Windows NT, Windows 9 x, and UNIX preferred.
  • Basic knowledge of MS Excel, Word, and Outlook required.
  • Ability to work an overnight schedule required (6pm-4:30am or 8pm-6:30am)

Benefits & Compensation

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond – tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identity protection and more! Apply today to join us in work worth doing!

For candidates located in Colorado, the hiring wage for this position is anticipated at $21.50 per hour and will be commensurate with experience. Candidates may be eligible for differential pay based on shift worked.


ABOUT US

Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most – Information to Insight.

Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories.  Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


ABOUT THE TEAM

Intrado’s Life & Safety division is responsible for some critical parts of our everyday life. Our solutions are responsible for everything that happens after a 9-1-1 call is placed – call routing, delivery, location determination and data management. Whether you call from a landline, cell phone or text 9-1-1, we make sure first responders get the right information at the right time so they can save lives.

Intrado also provides notifications to the utilities, healthcare and educational sectors. Our platform provides multi-modal communications that meet an individual’s contact preference and routes over 4 billion notifications each year. At the end of the day, Intrado believes that keeping people in our communities safe, connected and healthy is a top priority.

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