Tier I Support Specialist in Longmont, CO at Intrado

Date Posted: 10/12/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Longmont, CO
  • Job Type:
  • Date Posted:
    10/12/2021
  • Job ID:
    211449
  • Hiring Salary Range
    21.5-22.18
  • Bonus or Commission Eligible
    No

Job Description

For this opening we will consider candidates from the following locations: Longmont,CO,United States |

Intrado is looking to hire a Tier I Support Specialist - Night Shift in our Longmont office on our Life & Safety team. This role does offer a 4-10's (with 3 days off) schedule and the opportunity to work at least one of those days from home! 

The Tier I Support Specialist will be responsible for providing initial response and basic troubleshooting for customer related issues in adherence to departmental policies and procedures; take initial customer calls and provide basic support, dispatching support to Tier II, as necessary; open, track, and close all trouble tickets, ensuring issues are accurately documented; prepare and distribute a variety of metrics reports (e.g., application performance, application errors, trouble tickets, etc.), as requested by supervisor; participate in the activities associated with a variety of departmental projects including preparing reports, material, documentation, and coordinating tasks.

Essential Duties:

  • Troubleshooting  
  • Managing CSC mailbox
  • Special projects
  • Work on issues without step-by-step instructions  

Education:

  • High school diploma or GED required.

Experience:

  • 2+ years customer service experience required, preferably in a helpdesk environment.
  • 1-year experience in the 9-1-1 or public safety industry preferred.
  • Basic knowledge of PC Hardware, DOS, and Windows NT, Windows 9 x, and UNIX preferred.
  • Basic knowledge of MS Excel, Word, and Outlook required.
  • Ability to work an overnight schedule required (6pm-4:30am or 8pm-6:30am)

Benefits & Compensation

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond – tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identity protection and more! Apply today to join us in work worth doing!

For candidates located in Colorado, the hiring wage for this position is anticipated at $21.50 per hour and will be commensurate with experience. Candidates may be eligible for differential pay based on shift worked.

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