Technical Resource Specialist in Mobile, AL at Intrado

Date Posted: 11/20/2021

Job Snapshot

Job Description

For this opening we will consider candidates from the following locations: Mobile,AL,United States | Longmont,CO,United States

Intrado is looking to hire a Technical Resource Specialist in Mobile, AL or Longmont, CO to join our Life & Safety business segment.

What do you do? You help to answer questions that come in from our Healthcare partners on how to use our applications. You'll help to solve issues, and we will train you on our applications and programs. Previous technical experience isn't required, but it's a plus. We are looking for people who are critical thinkers, have great customer service experience, ask good questions, aren't afraid to go back to a client if things aren't clear, professional and teachable. You'll need to translate technical tools or applications we use -into a language our clients can understand- as you help them problem solve. 

Essential Duties:

  • Responsible for supporting client notification applications and resolving technical issues within established timelines in adherence to corporate and departmental policies and procedures
  • Serves as direct client contact/ interface on notification technical support issues for notification products and services
  • Uses problem solving and troubleshooting skills to effectively resolve issues, including ownership of client communications on the issue

Applicant for this job will be expected to meet the following minimum qualifications

Education:

  • Associates degree from an accredited college or university in Business Administration, Computer Science, Communications, or related field required.
    • Equivalent work experience may be substituted for educational experience
    • Bachelor's degree from an accredited college or university in Business, Computer Science, Communications, or related field preferred

Experience:

  • Minimum 2 years customer service experience in a business to business environment or technical support experience required
  • Minimum 1 year of notifications systems or internal notification systems experience preferred
  • Minimum 1 year experience working in the healthcare or technical industries preferred
  • Time spent in pursuit of an advanced degree (e.g. Junior/Senior year of a Bachelor's, etc.) may be substituted in lieu of equivalent work experience requirements
  • Basic knowledge of Microsoft Word, Excel and PowerPoint preferred

Benefits: 

  • Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)! Apply today to join us in work worth doing!
  • Compensation will commensurate with experience. The starting pay for this position is $16.50.  Candidates may be eligible for premium pay based on shift worked.

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