Sr Technical Resource Specialist in Joplin, MO at Intrado

Date Posted: 1/11/2022

Job Snapshot

Job Description

For this opening we will consider candidates from the following locations: Joplin,MO,United States | Longmont,CO,United States;Mobile,AL,United States

Intrado is looking to hire a SR Technical Resource Specialist in Joplin, MO, Longmont, CO, and Mobile, AL to join our Life & Safety business segment.

Essential Duties:

  • Responsible for supporting client notification applications and resolving technical issues within established timelines, and mapping scenarios for bridging functions as it relates to client needs ensuring accuracy and speed when completing tasks.
  • Will also provide training and mentorship to other employees, ensuring that departmental policies and procedures are understood and followed

Applicant for this job will be expected to meet the following minimum qualifications.


  • Associates degree from an accredited college or university in Business Administration, Computer Science, Communications, or related field required. Equivalent work experience may be substituted for educational experience
    • Bachelor's degree from an accredited college or university in Business, Computer Science, Communications, or related field preferred


  • Minimum 3 years customer service experience in a business-to-business environment or technical support experience required
    • *Completion of junior and senior year in pursuit of a bachelor's degree may be substituted for two years of experience
  • Minimum 2 year of notifications systems or internal notification systems experience preferred
  • Minimum 2-year experience working in the healthcare or technical industries preferred
  • Time spent in pursuit of an advanced degree (e.g., Junior/Senior year of a Bachelor's, etc.) may be substituted in lieu of equivalent work experience requirements
  • Basic knowledge of Microsoft Word, Excel, and Outlook
  • On call work (24/7) may be required depending on area of assignment, this will allow the individual to be paid premium pay.


  • Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)! Apply today to join us in work worth doing!
  • For candidates located in Colorado, the hiring range for this position starts at $19 per hour and will be commensurate with experience. The position may be eligible for premium pay.


Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most – Information to Insight.

Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories.  Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


Intrado’s Life & Safety division is responsible for some critical parts of our everyday life. Our solutions are responsible for everything that happens after a 9-1-1 call is placed – call routing, delivery, location determination and data management. Whether you call from a landline, cell phone or text 9-1-1, we make sure first responders get the right information at the right time so they can save lives.

Intrado also provides notifications to the utilities, healthcare and educational sectors. Our platform provides multi-modal communications that meet an individual’s contact preference and routes over 4 billion notifications each year. At the end of the day, Intrado believes that keeping people in our communities safe, connected and healthy is a top priority.

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