Sr Mgr, Software Engineering (US Remote) in New York, NY at Intrado

Date Posted: 1/9/2022

Job Snapshot

Job Description

For this opening we will consider candidates from the following locations: New York,NY,United States | , United States

 This role is offered 100% remote from anywhere in the U.S.

We're looking for a Senior Engineering Manager who wants to have a big impact shaping an innovative and meaningful B2B SaaS solution that helps customers have more meaningful conversations.

The Senior Engineering Manager will be directly responsible for the growth and execution of the engineering team as we move into the next phase of product expansion at OnSIP. This role reports to the VP of Engineering but would work closely with key leaders in both the product and design organizations.

Headquartered in New York’s Financial District, OnSIP is a leading SaaS provider of real-time communications (RTC) services to thousands of SMBs with a focus on making conversations personal, meaningful and timely. Recently acquired by Intrado (formerly West), we are on an exciting frontier of a new wave of growth. We are looking for passionate candidates who want to expand and scale OnSIP at this exciting time.

What you will be doing:

  • Managing the day to day operations of the OnSIP Software Engineering Team.
  • Being hands-on as needed to help unblock team members. You will regularly conduct code reviews and rollouts and run Agile ceremonies, such as the sprint planning, demo and retro.
  • Maintaining modern software engineering best practices for new and existing platforms, focusing on key elements such as reusability, scalability, maintainability, and security.
  • Mentoring and coaching software developers at all levels. You will be directly involved in hiring.
  • Executing a disciplined agile methodology and process by working closely with the product managers, architects, and other cross-functional stakeholders to translate overall product portfolio requirements into well-designed and functional resources.
  • Participating in development processes includes scoping, detailed design, estimation, coding, testing, debugging, maintenance and support.
  • Owning departmental efforts, team activities, and projects to ensure quality and efficiency of work.
  • You will be supporting the OnSIP platform.  While after hours duties are minimal, you are expected to be an escalation point for critical customer impacting problems related to our software.

What you bring:

  • Bachelor's degree from an accredited college or university with major course work in computer science, or a related field required. Equivalent work experience in a similar position may be substituted for educational requirements
  • Minimum 5 years' experience in software development or software development life cycle methods
  • Minimum 3 years management experience in software development, software development life cycle methods, or managing software quality assurance teams required
  • Minimum 5 years knowledge of one or more of the following technical tools is required, (e.g., C/C++, Python, JavaScript, TypeScript, Ruby, Java, etc.)
  • Minimum 5 years knowledge of one or more software configuration and quality management tools required (e.g., Git/GitHub, Jira, Trello, AWS, GCP, Azure, Chrome DevTools, Atom, Visual Studio Code, etc.)
  • Basic knowledge of Microsoft Suite, Unix/Linux platforms required

Preferred Requirements:

  • Expertise with following languages and frameworks: Angular, React, RxJS, Python, TypeScript and C/C++. 
  • Knowledge of SIP and/or WebRTC
  • 3 years of working experience with AWS
  • 5 years of Agile software development



Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most – Information to Insight.

Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories.  Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


Intrado Cloud Collaboration provides meeting, messaging and collaboration tools that allow businesses to unlock the creativity of their teams and fuel productivity as if everyone was in one room – even when team members are across the globe.

Intrado also offers Cloud PBX systems for globally distributed corporations, Cloud Contact Centers to enable technical support and remote agents supporting businesses and Hosted MPLS Networks to increase business efficiency, execution and security.

With products and services ranging from audio / video conferencing services to meeting management tools, we also provide professional services to ensure support and training at each stage – from implementation of our tools and services throughout the customer lifecycle. Intrado is the #1 global conferencing partner, Cisco Meetings partner and a Microsoft Gold Collaboration Partner.


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