Client Support Trainer in Roseville, CA at Intrado

Date Posted: 11/23/2021

Job Snapshot

Job Description

For this opening we will consider candidates from the following locations: Roseville,CA,United States |

Intrado is looking to hire a Client Support Trainer to join our Life & Safety business segment.

Essential Duties:

  • Responsible for thoroughly preparing and professionally conducting training for new and current clients utilizing established training materials
  • Assist in trial calls to ensure effectiveness of purchased system
  • Obtain end-of-course evaluations from course participants in order to assess the effectiveness of training
  • Strive to enhance the department's relationship with customers, ensuring the highest quality, responsive service possible is provided

Education:

  • High school diploma or GED required.
    • Associate degree in education, communications, or computer networks preferred.

Experience:

Based on area of assignment, on of the following will be required:

  • Minimum 1 year training experience required
    • Minimum 3 years 9-1-1 dispatching experience preferred
    • Minimum 3 years of technical/end-user training, technical training material development, technical support, telephony systems, networking experience preferred
  • Basic knowledge of Microsoft Office, Outlook, Excel, and PowerPoint required
  • Basic knowledge of Power 9-1-1 software (e.g., Power MAP, Power MIS, Power Viper, etc.) preferred
  • Ability to travel may be required
  • Advanced Bilingual skills (e.g., Spanish, etc.) preferred

Compensation: 

  • Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)! Apply today to join us in work worth doing!
  • For candidates located in Colorado, the hiring range for this position is anticipated between $22-26.50 an hour and will be commensurate with experience


ABOUT US

Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most – Information to Insight.

Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories.  Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


ABOUT THE TEAM

Intrado’s Life & Safety division is responsible for some critical parts of our everyday life. Our solutions are responsible for everything that happens after a 9-1-1 call is placed – call routing, delivery, location determination and data management. Whether you call from a landline, cell phone or text 9-1-1, we make sure first responders get the right information at the right time so they can save lives.

Intrado also provides notifications to the utilities, healthcare and educational sectors. Our platform provides multi-modal communications that meet an individual’s contact preference and routes over 4 billion notifications each year. At the end of the day, Intrado believes that keeping people in our communities safe, connected and healthy is a top priority.

Not Ready to Apply?

If you’re interested in career opportunities, but not ready to apply, join our Talent Network to stay connected to us and receive updates on the latest job opportunities and company news.