BIGFIX ANALYST in Makati at Intrado

Date Posted: 11/23/2021

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Job Description

For this opening we will consider candidates from the following locations: Makati,Metro Manilla,Philippines |


Perform Enterprise Vulnerability Management tasks which include:

  • Identifying and maintaining current knowledge of available patches
  • Evaluating and deciding what patches are appropriate for particular systems, ensuring that patches are installed properly, testing systems after installation, and documenting all associated procedures. 
  • Ability to communicate effectively at all levels of the organization, with internal or external customers, in written and oral format.
  • Test new releases of products to ensure compatibility and minimize user impact. Develop, document, and automate technical processes and procedures as needed.
  • Support Microsoft Windows and Unix/Linux environments


Technical Duties – BigFix Engineer

* Architect, implement and operate the BigFix service to provide modern and reliable security-patch content delivery and installation on a global scale
* Push the state of the art of remediation-automation through continuous improvement methods toward the purpose of driving down the organizations technology vulnerabilities and meeting/exceeding stated SLAs
* Partner with the Information Security organization in reporting, resolving, communicating and governing technology vulnerabilities
* Provide technical services focused to the needs of the CIO-organization, but capable to service other Intrado organizations as well
* Deliver reliable automated patching to 18k servers around the globe in a risk & operations balanced manner
* Function as an empowered DevOps / SRE infrastructure core-service operations group – automating wherever possible
* Be a Security-Patching-Ambassador to help move the company’s’ culture to a modern security posture that can better deal with today’s threat landscape

Staff Assistance - Provide assistance to assigned co-workers ensuring adherence to departmental policies and procedures

* Provide support by answering questions ensuring functions are efficiently performed in a quality-oriented manner
* Provide assistance and guidance to co-workers on best approaches, practices, and lessons learned
* Keep up-to-date on current workflow and department procedures in order to answer questions, provide work direction, or complete tasks
* Train and mentor assigned co-workers, as necessary
* Provide departmental support in problem resolution, ensuring issues are resolved in an accurate, timely, and professional manner
* Assist staff in striving to ensure highest level of quality, responsive service possible is provided
* May be required to support supervisor in responding to inquiries and conducting research and analysis 

Technical Project Management - Provide leadership and direction on assigned technical projects/tasks.
* Evaluate technical requirements with project team
* Provide consultative advice to management and end users on project technical aspects
* Thoroughly document requirements according to departmental standards and methodologies
* Provide management with status reports
* Meet with vendors and/or consultants to evaluate systems, enhancements, or software if necessary
* Develop final report with findings and recommendations for management review 

Problem Resolution - Proactively oversee the activities involved in quality resolution of problems related to area of responsibility
* Respond with a sense of urgency to problems escalated to employee's level* Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
* Place the highest priority on providing quality customer service by ensuring the unique needs of customers are met
* Ensure quality resolution and thorough and accurate documentation of customer issues
* Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems
* Participate in creating, administering, and continuously updating procedures for resolution of all related issues 

Team Interfaces/Customer Service - Establish and maintain a professional relationship with internal/external customers, team members and department contacts.
* Cooperate with team members to meet goals or complete tasks
* Provide quality customer service that exceeds customer expectations and improves level of service being provided
* Treat all internal/external customers, team members and department contacts with dignity/respect
* Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided 

Vendor Relationship - Establish and maintain a professional relationship with various vendors and suppliers.
* Manage vendor activities, including participating in vendor planning sessions to ensure that vendors comply with specifications
* Coordinate vendor activities (e.g., obtain price quotes, negotiate due dates, installation dates, time frames, schedule testing, debugging, installs, moves, changes, etc.) in a timely manner
* Proactively research new vendors to ensure the company is in line with market and industry technology standards

Mental and Physical Requirements - -
*This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers
*The nature of the work in this position is sedentary and the incumbent will be sitting most of the time
*Essential physical functions of the job include typing, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day  *Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day

Related Duties as Assigned - -
* The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
* Consequently, job incumbents may be asked to perform other duties as required
* Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
* Please contact your local Employee Relations representative to request a review of any such accommodation

Applicant for this job will be expected to meet the following minimum qualifications.

* Bachelor's degree from an accredited college or university in computer science, MIS, or a related field required
* Equivalent work experience in a similar position may be substituted for educational requirements

* Minimum five years increasingly responsible systems design and administration design and support experience required
* Minimum one year project management experience leading small to medium projects preferred

* Based on area of responsibility and departmental need, knowledge of: one program platform is required (Windows, UNIX, or Web) and one programming language (e.g. SQL, VB .net, HTML, Java, C/C++, JavaScript, Perl, XML, VXML)
* Multi-year (2+) being hands-on for a large scale (10k+ endpoints) HCL BigFix deployment active in engineering, fixlet design and delivery operations
*Multi-year (2+) hands-on experience with administering, patching and monitoring a large BigFix 9.X production environment
* Knowledge of BigFix Relevance and Session Relevance Languages

* Mid-level SysAdmin skills on Windows Server
* Mid-level Sr SysAdmin skills on Red Hat, or CentOS Linux operating systems
* Experience writing fixlets in TEM/BigFix for package deployments.
* Experience creating packages for and PCs.

* Intermediate knowledge of Outlook, Word, Excel and Visio required
* Based on departmental need, intermediate knowledge of Microsoft Project required


Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most – Information to Insight.

Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories.  Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


Intrado's Traditional Conferencing division provides meeting, messaging and collaboration tools that allow businesses to unlock the creativity of their teams and fuel productivity as if everyone was in one room – even when team members are across the globe. These solutions allow talk, share and meet in real-time and enable businesses to reach any audience, anywhere at any time from one place.

Intrado also offers Cloud PBX systems for globally distributed corporations, Cloud Contact Centers to enable technical support and remote agents supporting businesses and Hosted MPLS Networks to increase business efficiency, execution and security.

With products and services ranging from audio / video conferencing services to meeting management tools, we also provide professional services to ensure support and training at each stage – from implementation of our tools and services throughout the customer lifecycle. Intrado is the #1 global conferencing partner, Cisco Meetings partner and a Microsoft Gold Collaboration Partner.

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